I purchase Nintendo Switch gaming console online from wadi.com (Order no. SA697141356). After using only 2 months, one small white spot appeared on the gaming console LCD. So, I contact to customer care about warranty coverage. As per customer care direction I had returned back the product with all accessories. After repeated follow up through calls, e-mails and online chat for 2 months, they replied back e-mail that the product is non-repairable so they issued refund voucher coupon with validity of 30 days only. As my gaming console was perfectly working and the spot at LCD was not causing big disturbance and moreover the provided coupon is not worthy at all because they have very few listed unwanted highly overpriced product in their site, so I request them to return back the gaming console with all accessories back to me. But they don’t reply at all and now I can’t make any contact to customer service center at all because when I call helpline number, an automated voice recording will start and ask to send email at [email protected] and when I send email, I got delivery failure notice email back and online chat support no longer exist. Please help me to get back my product or refund money back to my credit card.
Wadi General Trading
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