Urgent Action is required – Further to my telephone conversation please find attached photographs of the fault as requested. The order number is [protected].
I would be grateful if you could forward a returns label for a full refund of the item including postage due to item being faulty.
I did send this email to you via my own personal email but your server is not picking it up so I am submitting my complaint via this method.
I await to hear from you as a matter of some urgency.