I’ve been a loyal customer of Sugar Sugar for four years, but since my regular aesthetician left a few months ago to have a baby I’ve had a string of bad experiences, culminating in being cancelled last night for an appointment I made six weeks ago because they had double-booked it and I didn’t show up for the “first” appointment.
which I didn’t even know about. I was there on time for the appointment I booked, only to learn they had given the slot to someone else 15 minutes earlier. The confusion couldn’t be cleared up because the receptionist who booked the appointment is no longer with them. The turnover has been very high. Time to look for a new place, unfortunately.