Waste Management [WM]

We signed up for WM online billing, and paid 3 months service at that time. On Monday 11/6/18 they another 3 month service charge (double Billed) without our authorization. We contacted them (they don’t answer emails, have 2 w/screenshot as evidence) and spoke with “Darlene” who acknowledged their error, said they’d mail a check “soon”. We refused that offer as we have bills to pay, they took it out illegally, they can put it back the same way. After approximately 15 minutes of this, she connected us with ” Heidi S” a manager who refused to give us a last name. She also acknowledged the mistake, stated she would, “put a rush on it” and we have our funds back in the bank by 11/9/18. We asked for a confirmation number, she refused, stating, “we don’t do that.” We waited and no refund, and on 11/9/18 nothing. We called at 3:15pm and spoke with “Denise” and she again acknowledging their illegal withdrawal, but had no idea about a “rush refund”. She connected with “Oliver” a manager who told us “there are no rush refunds.” We explained our previous conversations, and he stated, ” 48 business hours, that’s what we do.” The number we called is: [protected], Listed as “Waste Management of Golden Valley, AZ” I wish to state that Waste Management has lied to us every time we spoke with them, and they don’t care about our refund or service. What they have done is criminal, taking unauthorized funds with out permission, for services they have not provided, and failing to make any legitimate attempt to resolve this issue, refund our money, return our emails or calls.

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