Trip Factory

This is regarding a Dubai tour that we are currently on.Really bad service .
We are a family and they give us rooms on different floor in Rain tree hotel.They said it is first come first serve basis.hasnt the tripfactory people done tbe bookings already?We had no optionbut to take it up.There is leakage in bathrooms and we have to pay for drinkng water.
On day 1 we had to wait for almost an hour for the driver for some sightseeing.
Next day some other driver was assigned who had no etiquettes he was so rude and simply left without taking us.We had to co-ordinate with n number of people .The local coordinator(Reema) asked us to take a cab and meet the driver and give a the driver using drivers phone.Why would some.driver let me.use his phone.Also she said the bus is full and there are no seats left for us.That is not our concern there should have been proper management.Really bad hospitality and management.Negative stars are not enough for this travel agency and their service.
They better shut this poor thing than thug people.

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