The UPS Store 5841

    Kansas City, KS, United States

This complaint is in regard to UPS Store 5841 in Kansas City, Kansas, Tracking #1Z3FBA790389174452. On January 9th I took a Viking Sewing machine and accessories to UPS Store 5841 to pack and ship to a buyer, Joni Cody, In Emmetsburg, IA. Joni contacted me on January 11th stating the sewing machine was received with several cracks in it and provided pictures of the machine. It is beyond repair. I’ve been in contact with the owner of Store 5841, Pam Cooper, via e-mail. Two days ago she asked me for Joni’s phone number, which was provided to her. Joni has not been contacted by Pam or any employee of UPS. Joni paid $400 for this machine plus the $96.90 cost to pack and ship to her. We are awaiting a response to see when the $496.90 will be reimbursed.

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