I went for dinner at Cheesecake Factory and had such an unfortunate experience. I am disappointed as I have been here many times and it’s never been this bad. The experience ruined my birthday! On Tuesday night the food was just awful and so was the service. Our sliders came out burnt, dry and overdone and the Buffalo blasts took 25 minutes to reach the table. By the time they arrived they were dried out and tough. I didn’t even finish them and that is usually my favorite appetizer. The waitress never offered us refills, and when we mentioned the sliders she got irritated. I also heard a group of servers talking about customers behind my booth! Which makes me wonder what my server was saying about us. She never gave us refills and didn’t even sing happy birthday! At that point we just decided to pay and leave. It was a very disappointed experience and I really think Cheesecake has some things to work on.
The Cheesecake Factory
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