From previous emails sent to ONAIR, my secondary device has still not been installed. Also I was under the impression as per the ONAIR sales person that they ONAIR are part of DSTV / MWEB and I find out from DSTV that you are a total separate entity. Had I known I would never have dealt with your company as DSTV head office in Cape Town is a stone throw from me.

My secondary device purchased on 23 May 2017 as per attached document has to date still not been installed, and as per discussions with various ONAIR staff who all promised to resolve and come back to me and never did. It is almost 2 years later and still no solution provided by your company, but they still expect payment monthly. The last conversation was a gentlemen in Finance telling me he would resolve this and feedback – that was 2 weeks ago.

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