While owning this property I had a renter occupying the home until the 4th of November. I changed the electric service into my name at that point and prepared the home to sell. Setting the heat at a modest 62 degrees, this is an all electric home, and not using bare minimum lighting due to no one living at the residence i figured the bill would be reasonable. Two months later in on Jan. 9th I ended service with kcp&l due to the sell of the home. My first month was billed at $66.52 and then my second bill came out to $651.63. Talking with KCP&L customer service verified that no readings had been taken while i was being billed and they would get a reading to re-evaluate the bill. On Jan. 22nd while the home was occupied with the new owner a reading was taken and KCP&L declared that more usage had taken place and billed me more. $693.11. My complaint is they are basing my usage on an estimate of readings taken place when 1, a renter occupied the home and 2, when another owner occupied the home. It is logical to believe that when the home was occupied that more KWH were used than when no one was occupying the home and thus, how can an estimate be accurate when using two readings on each side of my billing were used with calculating usage during a period with no one occupying the dwelling.
Kansas City Power & Light [KCP&L]
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