Health & Fitness In the Heights

It might be amazing, but my family will never know. No matter how we attempted to communicate with them, they were unresponsive for weeks. Phone calls, emails, voice mails, and we even tried to reach out to this place on social media. What happened? Nothing happened. Not even a simple click and a reply to an email. That demonstrates weeks of ineptitude and lack of basic service points. What a horrible first (and lasting) impression. We ended up joining a nearby country club and every interaction has exceeded our expectations. The entire staff at the country club is prompt, engaging, exceedingly professional, polite, and customer focused…. All the things I had hoped this review could claim about Health and Fitness in the Heights, but cannot, due to lack of basic courtesy to a potential customer and family.

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