My wife and I sat down together and discussed all details of move and services with Emil in October 2017 for a November move from Fresno to Santa Cruz County. This man is a master at the bait and switch move when offering insurance. Please make sure you get the name of insurance and the declarations page at time you sit with him or you will never see any damaged items replaced. He misleads people by blurring the PUC Regulations with Insurance and will call the PUC “INSURANCE” and then deny that he ever did that. I wrote multiple emails to his claims processor, Marcy, requesting the so called “insurance” declaration page and name of the insurance carrier and she will never reply to any written requests. I also asked for a better outline of the entire claims process and would never provide that via email. She always blames Emil and Emil blames Marcy for things not going well with our claims.
The moving part went fairly well with only 3 items with damage;however, they will not use any insurance they sell you and try to send other people to repair the items under the false impression that they are insurance adjusters.
RUN as far as you can at any conversation of insurance from anyone at this organization.
Good luck in your moves and hope this helps someone.