I order two necklaces 2 weeks ago. I thought it was strange when I did not receive an order confirmation right away. My credit card was charged and still nothing. I emailed asking for information twice, received nothing. I called and left messages, received no call back. Finally today did the online chat, and was forwarded my tracking info, which said my order was delivered 11 days ago! So I called and someone did answer and told me I had to file a claim with the delivery company, and then email that back to them for them to ship me out my order again. My problem is I ordered 2 personal items for mother’s day and my daughters birthday which is this weekend. I’m pretty sure I will not be getting any response back from that last email since they have never responded to anything before. I do a lot of online ordering and have never received such poor customer service.
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