I was scheduled to take the engl lang, literature, and composition: essays on june 11, 2011. My report time was 10:45 am. I reported to the testing center early. When I arrived, all of the doors were locked. I immediately called ets to inform them that I could not enter the building. After being placed on hold for some minutes, I was informed the testing location had changed. I received no notification of this change even though ets has several different contacts for me. Since I still had time to make it to the testing location the agent gave me, I attempted to do so.
Once I started looking, it became immediately clear that all of the entrances to the campus were closed; I was still on the phone with ets. After about five minutes of trying to find the “new location” malcom of ets told me that I was now too late to take the exam and I would not be permitted into the building even if I did locate it. He also informed me that I “may have forfeited my money.” after the conversation with malcom (ets supervisor), I took many videos and pictures of the campus’ entrances.