I came into this store on 11/9/18 @ 8 am (i was waiting at the door for them to open). I was the 4th person in line and I waited 15-20 minutes for them wait on me. I needed a flat fixed and put back on the car. The person that wrote me up informed that the tire could not be fixed. I decided to buy a tire, however he had to order it. I paid for the tire in full and was told they would have it today and would call me when it came in. They called to tell me the tire was in and I would have to be patient. When I arrived back at the store I was told there would a 2+ hr. wait. That’s my complaint. If I’ve ordered a tire and paid for it in full why should I have to wait that long. The system is not customer friendly. This has been a very unpleasant experience. The manager was very apologetic, however that does not help me or please me as a customer.
Discount Tire in Matteson, IL
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