Absolutely incompetent, disinterested and insulting service from Cali Bamboo. They absolutely loved taking my payments, yet hated delivering the correct flooring and anything resembling problem resolution. Don’t look to CEO Doug Jackson or Supervisor Ashley Dawn to respond to a complaint. They’ll let their infant staff do that. And do it poorly.
They sent me the WRONG flooring, which happens to weigh about 400lbs, promised to expedite overnight delivery of the correct flooring via Fedex Freight. What they didn’t tell me was there is no such thing with the freight unit of Fedex. So, when it didn’t arrive as promised, Fedex tells me it wasn’t even shipped out until day 3. Isn’t that so sweet? It was shipped out the day after it was to arrive. Must be a special kind of Cali timing or sumthang?
Calling their awesome customer service team is such a joy. When you ask for a supervisor, they’ll just keep you on hold and transfer you to 3 other people who are NOT supervisors. It’s called the game of merry go round. Thinking maybe you’ll get so fed up, you’ll hang up. Not me, I love a challenge. Finally, I get to Zoe Brodsky, the ding-dong who made the overnight promise, and she was just as flaky as could be. Trying to prevent me from speaking to her invisible supervisor. I was just rude and pushy enough to spur her into action and whaddya know – a promised refund as a “courtesy”. She couldn’t say “Hey, we screwed you, lied to you, let you down – so to make amends for our immense stupidity, it’s free!”. Nah, the ego machine needed to make me feel they were going above and beyond by giving me a freebie.
As of this writing, no refund has been forthcoming. SHOCKING, right? No response from the CEO or even the dude who sold me the floor.
Integrity and righteous sense of honesty does not live among these heathens. Oh, about that 400 lbs of flooring taking up residency in my living room? Zoe tells me I can just do without as I like. Since it’s ugly as cow poop, I’d like to shove it up her @$$, but I guess I will just use my super human powers and carry each 51lb box to the dump. Thanks, Cali – you’re just super duper poopers!
UPDATE: Within 24 hours of this review, the VP of Cali Bambo, Alexandra Gerritsen, emailed me that she was cancelling my order by ordering Fedex to return my flooring to them. I have paid in full, NO REFUND has been issued and she is clearly retaliating against me because I had the nerve to complain to her inferior organization. She states I can buy the flooring from their suppliers if I want it. That would cost me time and a 20%. What a DESPICABLE company!! I have now filed a complaint with the BBB in San Diego.