Breville Group

I bought a Breville Ikon kettle that stopped working after 3 weeks of use.

2 hours on hold for customer service (no answer).

8 emails (only an autoreply).

I cannot get them to replace the defective kettle, cannot get any response whatsoever. Having emailed them proof of purchase and all the info asked for in the autoreply, I should have a new kettle by now.

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