This was my second out of state move (first was from Southwest VA to outside Philly, PA) and this move I from Fresno to Wichita, KS. So I’ve been through the entire quote to delivery process before. The guys who picked my items up were fantastic – and if I were just rating them, I’d give them a 5 star, however I did not have great a experience with the moving coordinator’s follow up and communication. 90% of the things I was told I would be communicated on and updated/checked in on – never happened. So the lack of “customer service” is causing a lower star rating. I had further issues upon delivery, including damaged items and horrible service from the Wichita office that I wanted to chat with coordinator about. I left her a voice mail and stated in that voicemail I’d also send an e-mail. It took a week before she e-mailed me a claim form ONLY and never once addressed my voicemail or the issues I wanted to discuss in my e-mail. I would not recommend them for cross country, but rather local, as again – those guys picking up were awesome and there’s probably less interaction needed with a moving coordinator.
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