This is a review on the quote process only.
From my first request from a quote I made it clear that I wanted a binding not to exceed quote. I was assured this wouldn’t be an issue. When they did the walkthrough (which is only at inconvenient times), they again assured me that we could do a not to exceed quote.
When I received the estimate it was a regular estimate. When I called them I was assured that I didn’t need a not to exceed estimate because they almost always come in under. When I said I would only use a company that offered one they said they would add a note to the estimate but would add 2 hr to the estimate to protect them…I had no issue with this. They sent the updated estimate. I replied same day with a question via email about the estimate stating that I would book the move day once my question was answered but I received no response.
I called them today (3 days after email) and they answered my question. When I went to book they told me that they decided not to give the discount originally quoted and that I also couldn’t move on the day that they had quoted me because I took too long to book.
I emailed them the same day as my quote but apparently that’s not enough.
I’m moving with All My Sons now. Their quote was a little higher now but Jeff has been nothing but professional so far. I highly recommend avoiding JIT.
Update: just to make sure everyone realizes that Justin is lying. I wanted to show the screenshot of the email I sent on the same day as the quote. The move day did change (prior to the quote), however, when they updated the quote to the 17th they stated there would be no price change and that was reflected in the quote provided…until today. Movers beware!