This is a company with no moral upholding or ethics. From the start, it’s been nothing but problems. They told us our stuff would arrive at our door on one date (this information is in writing) only for it to arrive 11 days later. They also never contacted us about the date change, we reached out to them; it was the only way we found out about the change, otherwise, we would have been waiting for the movers to arrive on the scheduled date.
Upon the walk-thru of my home, before packing, I was asked about any specifications for my belongings. I explained that my son had special needs and told them that it was important that the date they gave me for my delivery was correct so I could adequately plan for his lively-hood without his belongings– I was assured it was correct. It was not.
There was absolutely no explanation for their dishonesty and no effort to make it right. The lack of ethics this company has when dealing with not only a family with special needs, but also military family is abismal. Go elsewhere or move yourself if you’re military.
Then there was a bunch of little things that were just disorganized and unprofessional: they asked me to give them contact information that I had already given to them when I scheduled my move, obviously they lost it. They didn’t call and tell me about the schedule change, I had to call them.