Cms Moving Services

The movers were fine but they still owe me 35 dollars and refuse to pay.  When finishing loading the truck, they offered to use their pads on the last two pieces of furniture instead of the blankets and towels I had left (all of my pads were in use).  I was told “we can use our pads and you will be refunded your money if you return them”.  I very clearly asked if I would get all of my money back if they were returned as I did not need them and was assured this was the case.  After returning the pads they only gave me half of the money back stating ‘this is our policy, I’m sorry’.  I did not need their pads, they convinced me to use them under a false premise, and now I have spent 35 dollars I did not have to spend.  Worse, when attempting to state my case after the manager would not make it right,  the next highest position has not called me back after 4 messages.  It’s not even about the 35 dollars, it’s about bad business practices and lying to customers.

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