including 52″ Sony flat-screen tv. Paid $100.00 extra for special handling of tv. During transit, the inner screen was cracked all the way across rendering the tv useless. Their driver, Ali, admitted they were responsible and said their insurance would replace it. However Boris at Braun said not responsible for tv but when I mentioned the extra $100.00, he said insurance rep would come by to assess damage and cover the loss.
I contacted their insurance broker, Steve Adler at T.A. Cummings and he too denied coverage initially but then said any damages would only be covered at $0.60 per pound!! I paid $100.00 extra for special handling and wound up with nothing! Only reason for 1 star is because you can’t post 0 star! Telling all my real estate broker friends of my experience.