I think Allstate does a great job for an insurance company as I still have a few policies in NC, however, I have not had much luck here in VA with Doug Girma. I first started with Allstate when I moved here, however, the few Allstate agents I have dealt with in NOVA, this agency especially has problems when it comes to calling their clients back, and in follow up.
It took 3 weeks to get a phone call back about a car insurance question, in addition, it took this agency 1 week to get back in touch with their own Allstate corporate, after I called to get answers. To top it off, I had to bring a homeowners credit to their attention that I was not receiving, and the only reason I knew about this credit was because State Farm brought it to my attention.
I feel like I am just another number with this agency In my opinion, with there being so many insurance agents and agencies around, there are a lot of of ones out there that will gladly accept your business, and make sure they have your best interests in mind. I switched to State Farm, saved money, and love it. Plus they call me back.