The Virginian Suites, an Ascend Hotel Collection Member

My co-worker and I arrived around midnight after flying all day. When we went to check in, we were both told a larger group had extended their stay but the Virginian Suites had made us reservations at another hotel in DC and they would cover the stay for us (“walking” a customer, I’ve learned the industry calls it). The Virginian Suites gave us both letters with our details and the rate the Virginian Suites had agreed to pay the other hotel. The Virginian Suites called us a cab (which they did not pay for it).

We checked in at the new hotel, now approaching 1:30am, without issue. When we checked out the next day, we received no bill as the Virginian Suites had agreed to cover our night. 11 months later, I see a charge on my credit card from the hotel we actually stayed at. After many phone calls contacting their billing departing and sending over my copy of the letter from the Virginian Suites, the hotel told me the Virginian Suites had refused to pay for our stay, so they billed my “incidentals” card on file.

I called Virginian Suites to work this out multiple times, talking with a number of managers on duty and the accountant to work out having them pay the hotel I was walked to. Everyone I talked to said they would look into the issue, but would never contact me back. After providing the paperwork from their trip to the accountant, they have done nothing to rectify the situation.

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