Hampton Inn Silver Spring

We stayed for two nights in this hotel for a wedding.  Upon check in I requested to upgrade to a one bedroom suite as I have an 18 month old daughter that I wanted to be able to put down earlier.  I was informed by the staff that they cannot do that because the “Homewood” suites were a different company.

This is an interesting comment as the last I checked both are owned by the Hilton.  I believe that staff did not know how to do this and did not try to accommodate me.  I found the front desk staff to be cold overall and not very helpful.  Because of the poor customer service I would most likely not stay here again.

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