Terribly disappointed with this hotel and the majority of the staff we have dealt with. We booked 3 nights for approximately $200/night. The parking garage is a mess. Pallets and garbage piled up. The room is dirty, the carpet looks like it hasn’t been cleaned since it was installed, and it smells.
When we inquired about possibly checking out early we were given the run around for over an hour regarding their cancelation/refund policy. Initially told it was up to (who we booked through) and that we would have to call them. We call and they called the hotel. The manager told hotels they would refund anything.
We then went down to the front desk again and we were again told that it was up to So we called speakerphone right in front of the manager. At that point, her tune changed and she said “you are free to leave early, but we will be charging you the full amount”. I am have stayed in $60/night motels nicer than this place. Avoid at all costs!