I arrived here around 10 AM as I had a red eye flight. Front desk staff was welcoming and he told me it’s going to take 1 hr to have my room ready as I arrived early. Fair enough ! I’m an Elite Marriott Rewards member. I was put in M34. The room was clean.Mezzanine floor has its own elevator and there is different elevator to the main building and the lounge which was little inconvenient.
As I was tired from my previous day red eye flight, I go to bed to later find out that the bed is full of BED BUGS!!! It bit me hard during sleep around 3.45 AM. I had a swelling on my hand and it was very itchy. I could not call the front desk as the desk phones in the room were down. 😐 Next morning, I informed front desk about this disappointing incident when I was checking out . Alison, the manager was cooperative and she handled the situation well. They took my contact details. I had to leave my luggage there and I was planning to come back by 5 PM to collect it.
In the meantime, Marriott was supposed to get the room checked. I get a call in the afternoon, saying that they found bugs in the room and they will have to fumigate my luggage and they will buy me a new suitcase. When I arrived back to the hotel, I was handed over a big suitcase which was not carry on size. My original suitcase was ‘Nautica Ahoy 21 Hardside Spinner’ and Marriott gave me ‘BEBE Stella 29’ . On expressing disappointment with the size, I was handed over with a receipt and was given an option to exchange it back home.
I had a flight to California from BWI which is very far from the hotel. So, I was on tight schedule. When I was boarding my flight, I was told it’s a way too big bag and I’ll have to check in. I had a connection in Phoenix and had next flight in 40 mins. The whole experience was ridiculous!! I mean, c’mon ! It’s not some shady motel but Marriott. I usually prefer SPG hotels. This was my first stay at Marriott and certainly the last one !
AVOID THIS HOTEL AT ANY COST!!!