Boone & Sons Jewelers – Chevy Chase

What happened Boone and sons?  I have brought my watch here for battery replacement and the service was excellent and so was the replacement.  Today, I took the watch to the chevy chase store and the experience was a bit hot cold.  When I went in, four women did not bother to greet. I was the only customer and 3 were in a cluster talking away.

I had to walk to all the way to the counter before I was greeted.   While the woman was working with me, she took a couple of calls and redirected them and an elder gentlemen came in and asked for advise.   Barely anyone made eye contact while I was waiting when sales clerk was putting the info in to the system.   No one said, can we interest you in any jewelery.

I got the feeling that they could do without my business and I have NEVER experienced that before at Boone and Sons.    Perhaps they thought I could not afford it.  The lady even asked if there was an apt number with my street address – ordinarily I dont care – but I got the impression that they did not think I could afford things, perhaps due to my color.   Poor!

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