Update: I was contacted by mattress firm customer service. The agent took amazing care of me and resolved the situation. I still wouldn’t shop at the mattress firm at landmark plaza but the overall company is excellent.
This is a terrible store with dishonest employees. Saundra was the individual I worked with and promised a white glove delivery. The mattress was delivered with mud and bugs within the plastic lining. Called Saundra and she blew me off saying “I’ll call the manager and get this fixed”. She didn’t. I called multiple times before giving up and disputing with my credit card company.