Harvey Norman Liverpool

I received a Jo bedhead without the wings. The bedhead has all holes on the sides. (Photos attached)
I have been calling up everyday for the last 2 weeks and no one is getting back to me or helping me.

Can I please request the wings of the bedhead to be delivered or get a refund for the bed head?
I ordered this on the 27th July 2019.
Invoice number 1994489

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