We purchased a bedroom set from Crate & Barrel and since then we have received FOUR broken dressers and the issue still hasn’t been resolved. We have been told over and over that the dresser would be inspected before it left the warehouse, and we just keep receiving broken drawers.
We love the look of Crate & Barrel furniture, but have been disappointed in the quality and the customer service. We haven’t received any compensation for this issue.
Looking at the other reviews, it sounds like we aren’t the only ones that had had bad customer service and broken furniture. We will be buying furniture elsewhere from now on. The only positive part of the experience was working with Kevin, who was a very helpful salesperson.