Homeaway/VRBO is a fraudulent company. They dont protect the renter.
Their fraud insurance is a fraud in itself. It cost me $200 and after making me jump thru hoops to make a claim they denied it. Their reviews are a fraud. They can deny a negative review and they let the owners erase all reviews and start over from scratch.
I had an owner/manager steal an $850 damage deposit, a $45 damage insurance which he wasn’t supposed to charge for and the $200 fraud insurance which was useless for a total of $1095. He never responded to Homeaway/VRBO and I still lost the money.