Merrill Lynch

i walked into Merrill Lynch by accident, as my stockbroker Morgan Stanley was in this building recently. I was treated like scum by the receptionist, who looked and acted as if I was an idiot. Having a bad day, I asked if she know where the offices of Morgan Stanley were. She claimed not to have heard of them.

then she waved towards Maikai and said they were in Topa Tower (though she had never heard of them). wrong Auwe……. no aloh, no class. I have spent 30 years in customer service, and I have never treated anyone with such disdain……… Your first contact with a company is extremely important. She doesnt belong in front. you will certainly never manage my money!!!!

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