I have ordered the same item 5 times.Each time they cancel my order with stupid excuses like I put the wrong zip code.Are you kidding me???? First off, I know my address and I get deliveries all the time. Secondly, they tell me that my information is wrong with my bank. I use my bank card for all transactions and have never had a problem before. I spoke to someone from their customer service line( many times) I was told to call my bank and verify that my information is correct and to call back Lord and Taylor and tell them when I have done so. Well I have spoken to the bank today who told me that they have approved the charges and have no idea why Lord and Taylor keeps denying it and cancelling the orders.I am very frustrated with this store. And hopefully I get the product that I have been trying to order, but I will never ever shop with them again.
Lord & Taylor
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