Apple iPhone Apps

I purchased the Lion King: The Signature Collection for $64.99 CAD. It consisted of Lion King, Lion King 2 and Lion King 1-1/2. I noticed that the movies were no longer listed in my library.

I called iTunes technical support. I was on hold for 15 minutes before the call was dropped without any response.

I called a second time, was able to contact an agent, was transferred two times before I spoke with a supervisor who “resolved” the issue – 1 hour 18 minutes time.

The resolution was a lesson in how to backup my purchases. The original provider has removed the collection from the store, so all of my purchases are gone with no option to download them again (unless I want to pay for them a second time). I took away a different lesson. Any guesses as to what it was?

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