Motor Vehicle Administration

DO NOT USE A DEBIT CARD!!! I went in to transfer my drivers license from out of state. The process itself was fine, and the employee was extremely nice and friendly.

Until we got to the end of the transaction and the computer somehow did not register my payment. I get text messages every time my card is used, and immediately received one stating the charge went through.

The employee asked me to swipe it again, because they had no record of payment. Same result. Her explanation was that the charges would ‘fall off’ within a few days because their system would not register the deposits.

I called my credit card company, and the representative told me to have them reverse the charges immediately, as they did go through. A DMV supervisor was called over and was insisting they had not received payment. I showed her the text messages, and had both transaction ID numbers, and she told me to swipe my card again.

I refused, and was told I would need to go over to accounting after five days to sort out my problem, if the charges did not ‘fall off’ after 5 days. She was useless, arrogant and rude, so I asked the woman helping me if I could pay at another computer. This time, payment went through.

I do not have time to go back and sort this out. My credit card company can do that for me, as the charges have been disputed.

Two stars for the kind women at the stations willing to work with me to solve the problem. The supervisor needs more training.

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