Lies. The estimated wait times on the website only kick in after you wait in a long slow line outside and them in a long slow line inside. So even though it said a wait for my transaction on the website, I have already been here more than half an hour and still am not “in line”. Such deceptive practice.
UPDATE: my the time I got through the two pre-lines, the website estimate changed from . So if it shows an estimated wait time when you arrive, just go ahead and add hours to that for an accurate estimate.
UPDATE2: I have been here and the website shows an hour and wait.