Cancellation & No Show Policy: Rescheduling must be given 48 hours before the appointment time. You may be rescheduled if you are more than 15 minutes late and you will be charged a $50 cancellation fee if you do not show for your scheduled appointment or if you cancel within 48 hours of your appointment. If you fail to keep more than 2 appointments without advance notification, you may be restricted to a walk in or time available basis.
Per the policy above, there is no reason I was treated the way I was for missing one appointment! I called up today to reschedule an appt I missed in Nov to be surprised that I cannot and my kids routine for Mar has also been canceled! The office staff was very rude to me the day of the missed appointment, even the hygienist got on the phone to reprimand me after I took 100% responsibility for missing the appointment. I am shocked a dentist office would treat their patients this way after 4 members if my family had history here.