Kesterson Plumbing & Heating, Inc

Very disappointed with Kesterson Plumbing. Called them for a service call on a toilet that was clogged and running for a rental property. I met the plumber at the property, who seemed knowledgeable and addressed the situation in mere minutes. Tenant was out of town for the week.

A month later, my tenant informs me the water bill over $200 higher than normal. Turns out the plumber had not fixed the issue and the toilet kept running for a week.

I called the utility company to confirm as much. Mistakes happen but, being on the hook to reimburse my tenant, I asked for a $200 credit (not a refund) to be used toward future plumbing work (which would have far exceeded that value based on some voluntary plumbing work I was planning to have done).

I was told by an assistant to someone who could actually make that decision that the answer was no.  Three calls to speak with the decision maker have not been returned.  Unfortunately, I will never use this plumber again, nor recommend anyone else do.

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