Extremely disappointed. I trusted this company to deliver on their word. Work is supposedly beautiful, but definitely at a cost. This family was a member of my community and church. I was quoted a price orally, gave a deposit in good faith, then on paper actual price was much, much higher than oral estimation (twice the amount).
I was forced to make the decision not to proceed because it was more than I could afford. No work had been started, yet deposit was not returned — a substantial amount . A lesson was defintely learned here, get absolutely everything in writing beforehand, sign nothing until you know exactly what you are getting, and do not trust individuals because you see them in church every sunday.