Maybank Group / Malayan Banking

i did not activate the credit cards and yet Maybank still want to charge me for the SST charges. I had no choice to pay in first to avoid the interest charges.
Other banks do not do that. Below is their response:

Thank you for your email.

We regret of your decision to cancel the card. Nevertheless we truly respect your decision and understand that you do not require them at this point of time.
However, please be advise that should you cancelled the cards, the service tax charges will not be waived as this is a regulation governed by Service Tax Act 2018.
Thus, we appreciate your confirmation before we could proceed with your request on card cancellation.

In the meantime, should we be of any further assistance to you, do feel free to contact our Customer Service Executive at [protected] or [protected] (overseas) or email to [protected]@maybank.com.my.

Thank you.

Yours sincerely
for M A Y B A N K

 

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