I own a home in Mclean, Virginia. I use heating oil, which I and the owners from whom I purchased the home obtain from Petro Home Services. I also have a home services contract with Petro-the best one that they offer. I quite possibly have not dealt with a worse company in my many. (1) They sent out someone to check out my A/C.
The tech said that the unit needed to be completely replaced. I then paid out-of-pocket and had a separate HVAC company check the unit and found nothing to be wrong. Its been perfect for several months since. Bad faith by Petro obviously trying to sell me a new unit; (2) Required some basic other items to be fixed–it literally took them no less than 4 trips out and several different servicemen who all gave different stories.
Ultimately, I literally took the time to reach corporate headquarters and threatened suing them for bad faith, etc. They have a million different offices and generally, you will speak to someone in New York, even though your home and contract may be in VA or DC. A truly awful company and one which I refuse to work with ever again. I also do not trust anything that their technicians have to say. Please be aware!