Hot Water heater stopped working. Diagnostic code blinking 5 times indicating thermal sensor is defective and needs to be replaced. My brother contacted 1 Stop Mechanical per reviews/rating on HomeAdvisor’s site. John and Chris from 1 Stop arrive to troubleshoot the problem. John removes the burner assembly and tells me he needs to go to the warehouse to see if the sensor is available. States it will take approx. 45mins round trip.
~50mins after John and Chris leave, I receive a call from my brother. John from 1 Stop called him and provided the following options:
1. John stating there are 2 damaged parts – only one is in stock. He can install the burner assembly with the 1 new part and by-pass the other broken part to get the water heater functioning. States it will be 2 – 2 1/2 hours of labor.
2. Replace the entire water heater.
My brother and I opt for neither of these options. We requested they order the needed parts and come back on Monday after receiving them to do the installation.