Hi Esso,

I went to the Esso Petrol station Fairprice Store(Bedok North Road) on 10th November 2018. Esso staff Mdm Loo was serving me at 7.52pm, which i bought one Winston Light(long stick model) cigarette pack. After i left the store for less than 10 seconds, i realised that she gave me the wrong version(Winston Red). Therefore i proceed back to the store and requested to change to the Winston Light. However, she told me that company rule stated that once any goods left the store will not be valid for any exchange. Moreover, she did not apologise to me at all. I was shocked and furious at the attitude she was showing me because this is not the first time that she gave me the wrong cigarettes pack.
In the end i left the store with a very unpleasant experience as a few of your staff is taking their own sweet time trying to convince me to accept the fact which i do not think it will cause them any issue.

I sincerely hope that in the future the staff can still serve us with a correct attitude, especially when they known they had made a mistake, not trying to cover up their mistake. We consumers paid for our products and hope to experience good serving attitude.

Regards, Darren Chan Wei Seng

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