Esso – 1500 Major Mackenzie Drive

Attended Esso at 1500 Major Mackenzie Drive for fuel on January 12, 2019 at 12:45am. Pumped gas and went inside to pay. The clerk inside was on the phone, he turned to me and asked “is that everything? How are you paying?”. I proceeded to pay by debit and saw a sign in the store that says free car wash if we don’t ask prior to payment. I mentioned the policy to the clerk and he said “I asked you”. I don’t know what the repercussions are for not asking but he blatantly lied to my face. Shocked at his dishonesty I said no sir you didn’t. He became angry and very rude towards me, so I asked for his name. He became even ruder and shouted at me to go ahead complain. I left without getting a wash and was disappointed that he treated me like that.

It’s not so much that I didn’t get a wash but more the principal of the matter.

Station # [protected] Trans# 646454
Invoice # LXX02682
Auth # 014890-F
Clerks Name on ID badge: Nathan A

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