I placed the pickup of important biological samples for 14.30 for February 27th 2020 (job number is 201011936CL ), received two confirmation emails (attached), but no one showed up. With calls every ten minutes (and no one called back for almost an hour), the package was only picked up at 16.40 instead of 14.30. I am attaching the email from 16.07 stating that they appoligize for the dealy, and then my email from 16, 21 where I say that the sample was not picked up yet. The time-sensitive biological samples were on dry ice longer than they were supposed to be. The doctor at a medical school (45 min drive) who was supposed to get the samples at 3.30 waited until 6PM, eventually had to leave and look for someone to receive the sample (that was delivered after 6). I requested the full refund, but didn”t get any reply.

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