Business owner mistook me for someone else on the phone, and was extremely rude, violent, unprofessional and inappropriate. I called Beach Buffers to make an appointment for a car detail. I spoke with owner, Ken LaPoint. Initially he was accommodating and professional. I requested a car detail the following day. He said he would be able to do it. I told him I used his services in the past, and was a returning customer. He asked what kind of car, and how much he charged me. I told him and he said he was trying to remember me. Then he said, “you haven’t been here in ages” (like it was a crime, and he was really offended). I replied, “Yes, it’s been a while, because I had some hardships with work, and I was not able to afford getting my car detailed.” His tone of voice, and attitude changed, and he became very aggravated! He said, “No, I won’t do your car, I told you last time not to come back”! I was taken by surprise, and in shock! My feelings were hurt, and I tried to explain I was never told not to return to the business.He became increasing violent, even yelling and saying, “I remember who you are, you’re real picky.”Honestly, I think anyone paying $200 for a car detail is going to be ‘picky’! I said, “I’m sorry, but I think you have me mistaken with someone else.” However, he was not cooling down. He continued on a rampage repeating the above information. I said “Oh, Ok, thank you” and hung up!
BEACH BUFFERS FULL SERVICE CAR WASH AND DETAIL CENTER
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