Unfair Business Practices and Bad Faith claim against Liberty Mutual Insurance Company being filed my business. On 5/22/2018 my business suffered a fire loss insured by Liberty Mutual Insurance Company. The Claim adjuster, Tracy **, who may be unlicensed and unqualified in his position purposely omitted damaged content from the estimate; does not follow depreciation guidelines; either fully or partially omitting proper sales taxes on products that are not for resale; replacing original manufacturer parts with aftermarket parts, etc.

His supervisor, Robert **, authorized a settlement on this claim without request for advance and without authorization from the Insured, European Connection Auto Body LLC. Numerous attempts have been made to have Regional Claim Manager, Patrick **, call us to discuss re-assigning this claim to a more qualified Claim Adjuster that have gone unanswered. All emails were carbon copied to the CEO David Long, who also, took no actions to date to try to address this claim.

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